Refund and Returns Policy

Last Updated: July 27, 2026

Thank you for shopping with CloudyBreeze. Customer satisfaction is important to us. This Refund & Return Policy explains when you may return an item, request a replacement, or receive a refund.

By placing an order on our website, you agree to this policy.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and original contents.
  • Be accompanied by proof of purchase or your order number.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used products
  • Items damaged through misuse
  • Products missing original packaging
  • Personalized or customized items
  • Gift cards
  • Downloadable digital products
  • Clearance or final sale items (unless faulty)

3. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Broken during shipping
  • Incorrect
  • Missing parts

Please contact us within 7 days of delivery.

To help us resolve your request quickly, include:

  • Your order number
  • A description of the issue
  • Clear photographs or videos showing the problem

Depending on the situation, we may offer:

  • A replacement product
  • A full refund
  • A partial refund
  • Store credit

You may not be required to return damaged items in some cases.

4. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

If your order has already shipped, you will need to follow the return process after delivery.

5. Refunds

Once your return request has been approved and, where applicable, the returned item has been received and inspected, your refund will be processed.

Approved refunds are issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after processing, depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

support@cloudybreeze.com

7. Exchanges

We only replace items that are:

  • Damaged
  • Defective
  • Incorrectly shipped

If you need an exchange for the same product, please contact us before returning any item.

8. Return Shipping

If your return has been approved, we will provide instructions on where to send your item.

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.
  • The item arrived damaged.
  • The item is defective.

We recommend using a trackable shipping service for valuable items, as we cannot guarantee receipt of returned packages.

9. International Orders

CloudyBreeze ships products internationally through trusted fulfillment partners.

Delivery times may vary depending on your country and customs processing.

Import duties, taxes, or customs fees imposed by your country are the responsibility of the customer unless otherwise stated.

10. Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

If the package is confirmed lost, we will arrange a replacement or refund where appropriate.

11. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Contact us immediately before your order ships.
  • Once an order has shipped, we cannot guarantee address changes.

Orders returned due to an incorrect address may require additional shipping charges for reshipment.

12. Return Process

To request a return:

  1. Email us at support@cloudybreeze.com.
  2. Include your order number.
  3. Describe the reason for your return.
  4. Attach photos if the item is damaged or defective.
  5. Wait for return authorization before sending the item.

Returns sent without prior authorization may not be accepted.

13. Contact Us

If you have any questions regarding refunds or returns, we’re here to help.

CloudyBreeze

Email: support@cloudybreeze.com

Website: https://cloudybreeze.com

Our support team will respond as soon as possible to assist you.

Summary

Our goal is to make shopping with CloudyBreeze simple and worry-free. If something isn’t right with your order, we’ll work with you to find a fair solution, whether that’s a replacement, refund, or other appropriate resolution. Your satisfaction is important to us, and we’re committed to providing reliable support every step of the way.